Other FAQ

Do you have a mobile app?

The Vicinity app is available in both the Google Play and iTunes stores. Download our app to your mobile device to view your points available by location and search for other nearby Vicinity locations.

Can I use the same card at other locations?

Yes, your Vicinity card is universal and can be used at all partnering businesses. To see a list of businesses near you, visit the Find Locations page.

If I register my card, will I be spammed?

Just like you, we don’t like spam either. That’s why we give you full control over your information. You can opt-out of both text and emails entirely or by a specific business. We’ll never sell any customer information.
To opt out, go to vicinityrewards.ca and sign in with your email and password.
Click on your name in the top right corner.
Select “Email Options” or “Reward Options” to edit your Notification Settings.

Is my personal information safe?

Yes. Your information is stored on secure servers and encrypted for your safety.

If I forget to redeem a reward, do my points expire?

No. Your points will stay on your account for as long as that business continues to use our program. Your rewards will also be there until you choose to redeem them.

Do I always have to keep my Vicinity rewards card with me?

If you prefer not to carry a card, please don't. You can use your phone number to earn points and redeem rewards.